At ZELCROFT LLC, we value your shopping experience and want you to be satisfied with your purchase. If you need to request a refund after receiving your product, please read the following refund terms carefully:
- Refund Policy
We offer a 30-day refund policy from the date of receipt of the product. If you are not satisfied with your purchase, you can request a full refund. - Refund Conditions
To qualify for a refund, the product must:
Be in unused condition and retain its original packaging and labels;
We do not accept refunds for opened or used items unless due to quality issues or shipping damage.
- Refund Request Process
If you wish to request a refund, please follow these steps:
Contact Customer Service: Please contact our customer service team via email at support@zelcroft.net or by calling our customer service hotline at (917) 998-1781, providing your order number and the reason for the refund.
Returning the Item: Once your refund is approved, please return the item to the following address:
ZELCROFT LLC
117 Legion St
Brooklyn, NY 11212
USA
Shipping Costs: Since the return shipping cost is borne by the customer, we recommend choosing a tracking method so we can confirm you have returned the item.
- Refund Processing
Once we receive the returned item and confirm it meets the refund criteria, we will process the refund as soon as possible. The refund will be credited to your original payment method, and processing time is typically 5-10 business days. - Item Damage Issues
If the item is damaged during shipping, please take photos immediately upon receipt and preserve all packaging materials. Please contact us as soon as possible, and we will provide you with an appropriate solution.
If you have any other questions or need further assistance, please feel free to contact our customer service team. Thank you for choosing ZELCROFT LLC; we look forward to providing you with a satisfactory shopping experience!